This Privacy Policy explains how personal data is collected, used, disclosed and protected when you visit or submit an enquiry through setiafederalhillbangsar.com (“Website”).

This Website is operated for property information and enquiry purposes. Property enquiries submitted through this Website are handled by:

CH’NG KAI LEE
Registered Real Estate Negotiator
REN 56306

Foreward Realty Sdn Bhd
Agency Registration No.: E (1) 1909

For questions regarding this Privacy Policy or your personal data, please contact:

Phone: 601115351449
Email: tracychngproperty@gmail.com
Office Address: D9-3-G, Dana 1 Commercial Centre, Jalan PJU 1A/46, 47301 Petaling Jaya, Selangor, Malaysia

1. Personal Data We Collect

We may collect personal data that you voluntarily provide when you:

• Submit an enquiry form;
• Contact us through WhatsApp, telephone or email;
• Request project information, floor plans or pricing details;
• Request information about available units;
• Arrange a property viewing;
• Communicate with our property representative.

The personal data collected may include:

• Full name;
• Telephone number;
• Email address;
• Preferred unit type;
• Property requirements;
• Preferred viewing date or time;
• Messages and enquiry details;
• Any other information you voluntarily provide.

Please do not submit sensitive personal information, financial account information, identification documents or payment information through the Website unless specifically requested through an appropriate and secure channel.

2. Automatically Collected Information

When you use the Website, certain technical information may be collected automatically, including:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Pages visited;
• Time spent on the Website;
• Referral source;
• Advertising campaign information;
• Buttons or links clicked;
• Approximate location based on your device or IP address.

This information may be collected through cookies, pixels, tags and similar technologies.

3. How We Use Your Personal Data

We may process your personal data for the following purposes:

• To respond to your property enquiry;
• To provide requested project information;
• To send floor plans, brochures, pricing information or unit availability;
• To arrange property viewings or appointments;
• To contact you through telephone, WhatsApp, SMS or email;
• To understand your property preferences;
• To follow up on your enquiry;
• To improve the Website and its user experience;
• To measure advertising and website performance;
• To prevent misuse, fraud or security incidents;
• To comply with legal and regulatory requirements;
• To maintain records relating to property enquiries.

We will only use your personal data for purposes connected with your enquiry or as otherwise permitted by applicable law.

4. Consent to Be Contacted

By submitting an enquiry form, clicking a WhatsApp contact button or directly providing your contact information, you consent to being contacted regarding:

• Parkside Residences at Setia Federal Hill;
• Project information requested by you;
• Floor plans and available layouts;
• Current pricing or promotional information;
• Unit availability;
• Viewing arrangements;
• Related follow-up concerning your property enquiry.

Submitting an enquiry does not create an obligation to purchase a property.

You may ask us to stop contacting you at any time by replying “STOP”, informing the property representative through WhatsApp, or emailing us at tracychngproperty@gmail.com.

5. Disclosure of Personal Data

Your personal data may be disclosed, where reasonably necessary, to:

• CH’NG KAI LEE, REN 56306;
• Foreward Realty Sdn Bhd;
• Relevant employees or representatives of the real estate agency;
• The project developer or its appointed representatives, where necessary to confirm pricing, availability or viewing arrangements;
• Website hosting, form-processing and technical service providers;
• Advertising and analytics service providers;
• Professional advisers;
• Government authorities or regulatory bodies where required by law.

We do not sell your personal data to unrelated third parties.

Where a third-party service provider processes personal data on our behalf, we will take reasonable steps to ensure the information is used only for the relevant service and is handled appropriately.

6. Google, Advertising and Analytics Technologies

The Website may use services such as Google Analytics, Google Ads, Google Tag Manager and similar advertising or analytics technologies.

These services may collect information about visits, advertising interactions and Website usage through cookies or similar technologies. The information may be used to:

• Measure advertising performance;
• Record enquiry-related actions;
• Understand Website traffic;
• Improve advertising relevance;
• Prevent invalid or fraudulent activity.

Some technology providers may process information on servers located outside Malaysia. Their handling of information is also governed by their respective privacy terms.

You may adjust cookie permissions through your browser settings. Disabling certain cookies may affect parts of the Website.

7. WhatsApp and Third-Party Links

When you click a WhatsApp button or another third-party link, you may be redirected to a platform operated by a separate company.

Your use of WhatsApp or any other third-party platform is subject to that platform’s own terms and privacy policy. We are not responsible for the privacy practices or content of third-party platforms.

8. Data Security

We take reasonable administrative, technical and organisational measures to protect personal data against:

• Unauthorised access;
• Accidental loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

Please do not send confidential financial information or identification documents through an unsecured enquiry form or ordinary WhatsApp message.

9. Data Retention

We will retain personal data only for as long as reasonably necessary to:

• Respond to your enquiry;
• Provide requested property information;
• Maintain enquiry and communication records;
• Meet legal, regulatory or operational requirements;
• Resolve complaints or disputes.

When personal data is no longer reasonably required, we may securely delete, anonymise or dispose of it, subject to applicable record-keeping obligations.

10. Your Rights

Subject to applicable Malaysian law, you may request to:

• Access personal data held about you;
• Correct inaccurate or incomplete personal data;
• Withdraw consent to certain processing;
• Stop receiving marketing or follow-up communications;
• Obtain information about how your personal data is used;
• Request deletion of personal data where it is no longer required, subject to legal and operational obligations.

Requests may be submitted to:

Email: tracychngproperty@gmail.com
Phone/WhatsApp: 601115351449

We may need to verify your identity before processing a personal data request.

11. Accuracy of Information

You are responsible for ensuring that the information you submit is accurate, complete and current.

Please notify us if your contact information changes or if you believe the information held about you is incorrect.

12. Children’s Privacy

The Website is intended for adults seeking property information. We do not knowingly collect personal data from individuals below 18 years of age.

If you believe that a minor has provided personal data through the Website, please contact us so that the information can be reviewed and removed where appropriate.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, Website functions or legal obligations change.

The latest version will be published on this page together with the updated revision date.

14. Contact Us

For questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, please contact:

CH’NG KAI LEE
Registered Real Estate Negotiator
REN 56306

Foreward Realty Sdn Bhd
Agency Registration No.: E (1) 1909

Phone: 601115351449
Email: tracychngproperty@gmail.com
Office Address: D9-3-G, Dana 1 Commercial Centre, Jalan PJU 1A/46, 47301 Petaling Jaya, Selangor, Malaysia